FAQ + Privacy
Plain-language answers.
Short answers to common questions about HERS ratings, Mass Save, and how your information is handled.
Privacy Policy
Effective Date: 4.29.2026
001 A HERS Provider respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Property address
- Project details related to HERS ratings or energy consulting
- Information submitted through contact forms, scheduling tools, phone calls, email, or text messaging
We may also collect limited technical information such as website usage data through cookies or analytics tools.
How We Use Personal Information
We use personal information to:
- Respond to inquiries
- Provide HERS rating and consulting services
- Schedule appointments and send reminders
- Send service-related updates and project communications
- Provide customer support
- Process invoices and maintain records
- Improve our website and services
- Send SMS messages when you have opted in
SMS Communications
If you opt in to receive text messages from 001 A HERS Provider, you may receive conversational messages related to:
- Appointment scheduling and reminders
- Project updates
- Service coordination
- Account notifications
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Sharing of Personal Information
We do not sell or rent personal information.
We may share information only as necessary with service providers that help us operate our business, such as:
- Scheduling platforms
- Payment processors
- Email and communications providers
- Program administrators related to incentive or rebate applications, when authorized by you
- Legal or regulatory authorities when required by law
Data Security
We use reasonable administrative and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
Your Choices
You may:
- Request access to your personal information
- Request corrections
- Request deletion where applicable
- Opt out of SMS communications at any time by replying STOP
Cookies and Analytics
Our website may use cookies or analytics tools to improve user experience and website performance.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
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